Stop And Shop Reviews

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Why is it now that after we bring our own bags we have to bag our own groceries too. I noticed when you buy their bags they will bag, but when you bring up your own the customer bags. I went to a cashier and I had quite a bit of groceries and she just stood there...
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15 comments
#2019781

What do you think you are a princess. Bag your own groceries.

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ID
#1813014 Review #1813014 is a subjective opinion of poster.
Location
Waterbury, Connecticut

I need 6 months worth of paystubs

No complaints I just need 6 months of paystubs. No one got back to me yet. Please call Edmund Brown at 732299****
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ID
#2741771 Review #2741771 is a subjective opinion of poster.
Location
Toms River, New Jersey

Disgruntled Employee

Employee Rich, of the self checkout area for the Monroe NY store is a grumpy old *** He is rude, impatient and talks down to customers. I am an avid customer of this store for the past 20 years and have never experienced an employee so rude as him. So much so I was taken back by his brash approach to a simple check out mistake in which he seemed irritated to fix. That. Is. His. Job. To help customers through the self checkout lanes. If he cannot do so with integrity, a smile and a friendly disposition then he should be removed from that role.

User's recommendation: Avoid self checkout if you don’t want to be treated like a petulant child.

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ID
#2739512 Review #2739512 is a subjective opinion of poster.
Location
Lititz, Pennsylvania

Gas points

Im not receiving gasoline points not interested in any other promotions Ive called 2xs 2 xs Ive been assured the situation was fixed Its still not reflecting an accurate total Sad Im buying gas elsewhere and shopping at your competitors I dont have time to waste on the phone trying to get fixed that wasnt broken before this new reward program
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ID
#2735023 Review #2735023 is a subjective opinion of poster.
Location
East Haven, Connecticut
New Reviewer

Can’t get a person

I cannot change my payment information on the app therefore I cannot buy groceries. Your customer service toll-free number has no information on how to do this and I cant reach a real person service is horrible

User's recommendation: Don’t go here.

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ID
#2730423 Review #2730423 is a subjective opinion of poster.
Location
Hamden, Connecticut
Preferred solution
App is horrible
New Reviewer

Poor condition of Stop and Shops on Long Island.

As a former store manager who managed 2 stores in Boston. I've lived in NY on Long Island for 35 years and shop at the Stop and Shops in Setauket. If my stores looked like these I would have been fired. I sent a letter to executive management a year ago and never received a reply. This is not the same company I once worked for and its obvious size doesn't guarantee. success. success. successfull

User's recommendation: Keep complaining to executive management not the store managers. Its not their fault.

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ID
#2721495 Review #2721495 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

The site is down and my points are expiring

Impossible to get an answer on the customer service phone, When I press the number to be connected to the correct department the whole message just repeats. The other number just hangs up on me!
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ID
#2720530 Review #2720530 is a subjective opinion of poster.
Preferred solution
Extend the expiration date of the points until the site is back up
New Reviewer

Terrible Customer service

Employee in the produce department was asked about a price. Instead of helping us, he saidRead it. Its right in front of you. Is that customer service?

User's recommendation: Go to Trader Joe’s.

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1 comment
#2040007

That is down right rudeness. One time I was getting a package of fruit which was all past its freshness date and the employee walked over and was mad at me for looking at all the dates. They try to sell fruit that’s past it’s prime.

ID
#2717690 Review #2717690 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Let the company propose a solution

Watertown Ct Stop and Shop

I dont know what it is about this store but every time I get home I find something that bought missing from the bag. I dont know if theyre are just stupid or thieves. Today I was missing bleach.
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ID
#2706428 Review #2706428 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Misrepresenting a product

Bought a package that says blueberry muffins and they turned out to be chocolate.I almost gave it to my grandson who is allergic to chocolate. This was the momroe stop and shop
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1 comment
#2038568

That’s one of their employees not paying attention. I walk in and see a lot of them having a discussion about a game the night before while they are suppose to be working. So how do expect them to pay attention to detail.

ID
#2702498 Review #2702498 is a subjective opinion of poster.
Location
Hightstown, New Jersey
New Reviewer

Very upset at your quality control

Bought a package that says blueberry muffins and they turned out to be chocolate.I almost gave it to my grandson who is allergic to chocolate. This was the monroe twp stop and shop
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ID
#2702481 Review #2702481 is a subjective opinion of poster.
Location
Hazlet, New Jersey
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Holding my money hostage

I went to get gas at one of the stop and shop gas Stations I put my debit card in the machine selected debit and I then got a message saying do you authorize $65.10 I then selected no and the transaction was canceled I went to put a lesser amount of gas using the customer service representative to do so and my card was declined because stop and shop put a hold on my entire balance in my checking account. This transaction was canceled but the still put my checking account full balance on hold!! its been on hold since Friday today is Tuesday when I called (4times) I got absolutely nowhere no response and the only person I spoke with said it would take 3 to 5 days to be clear that is :-5 BUSINESS DAYS business day

User's recommendation: Use cash!!!

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4 comments
#2037293

Yes they put a hold.. You clearly don't understand how using a card works.

And stop using "hostage" to describe YOUR error .. Makes you look stupid

#2037339
@PissedConsumer2037293

Obviously you didnt read my post. I DID NOT make the purchase and canceled the transaction when it asked to authorize!!! So NOT my error!

#2037344
@PissedConsumer2037339

Start using cash

#2038879
@PissedConsumer2037293

You sound like you a busy body calling somebody stupid.

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ID
#2699269 Review #2699269 is a subjective opinion of poster.
Location
New Bedford, Massachusetts
Pros
  • Convenient location
Cons
  • Service desk said they couldnt help me
  • Lack of customer service
Loss
$65
Preferred solution
My money returned and something for my aggravation!!!

West Babylon, NY Stop&shop

I have used your service many times giving you time after time to make it easy on me when that is the service you provide. Your West Babylon store on Montauk Highway NY 11704. Dowse everything it can to make it a horrible experience. Anywhere from no receipts many times, forgetting bags that I have had to go back for, Asking the worker coming to my car as I often dont get email if everything was available and in the cart and be told yes definitely. Have called the store to complain and been given a list of excuses. Ship rite will be my store of choice from now one!!!!

User's recommendation: Go to another supermarket chain.

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ID
#2698753 Review #2698753 is a subjective opinion of poster.
Location
West Islip, New York
New Reviewer

COMPLAINT ABOUT A DRUGS BY A DRIVERS

i have been aggravated by a a shuttle driver who has a mental problem and i have proof his name is mr. Edward A morgan Jr who dives a old Mersadeis
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ID
#2693580 Review #2693580 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On 7/11/2021 I did my weekly groceries shopping at the Stop & Shop store no. 634 located at 160 New Park Ave., Hartford, CT. Among items, I bought a bag of almost 2 lbs of tomatoes on the vine priced at $1.99/lb, but at the checkout I was charged $2.99/lb since all...
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ID
#2693288 Review #2693288 is a subjective opinion of poster.
Cons
  • Just rude attutudes
Preferred solution
Deliver product or service ordered

Casheir was pompous ,predisposed to be peeve...but store products are Great...

Cashier was pompous, predisposed to be peeve....but store products are Great and at least 88 percent of Cashiers are polite and Very Nice at Stop and Shop at Atlantic Terminal....

User's recommendation: Patience...Poise.

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ID
#2689694 Review #2689694 is a subjective opinion of poster.
Pros
  • Reasonable or low prices of goods
  • Friendly people
Cons
  • Marty always in the way
  • Do not treat customers like you treat your little brother
Preferred solution
Apology

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