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Contact Stop And Shop Customer Service

How to Reach a Person at Stop And Shop

Verified Contact Information

Toll-Free Number:

  • 1-800-767-7772
Call customer service

Customer Service:

  • 1-888-263-1605

Legal:

  • 1-207-885-3091
    DMCA Inquiries

Stop And Shop Email:

Media
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Stop And Shop Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Stop And Shop Phone Number
1 (800) 767-7772
Average Hold Time
00:01:22
Average Calls duration
3 minutes
Most Popular Stop And Shop Email Address
optout@stopandshop.com
Stop And Shop Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Stop And Shop?

Most Popular Number:

(800) 767-7772
Total calls: 2 181 Issues resolved: 104 Last call: Apr 9, 2026

The Stop and Shop customer service email address for media inquiries is optout@stopandshop.com. The Stop and Shop customer care team responsible for communication via this email is ready to provide detailed instructions and information to solve your issues.

The Stop and Shop phone number for customer care and general information is 1-800-767-7772. The Stop and Shop hours for customer questions are Monday through Friday from 8 am to 7 pm ET and Saturday between 8 am and 5 pm ET. You can use the same Stop and Shop customer service number for Online Pickup or home delivery questions. The Stop and Shop customer service hours for these inquiries are Sunday through Saturday from 7 am to 10 pm ET.

The Stop and Shop corporate phone number for customer receivables is 1-888-263-1605. This Stop and Shop corporate number operates Monday through Friday between 8 am and 6 pm ET.

You can contact the company’s corporate representative via Stop and Shop customer service chat on their website. The chat icon is easy to spot in the bottom right corner of the main page. Type your question to start the conversation. You will talk to the virtual assistant first, and if it doesn’t help with your issue, the bot will connect you with the Stop and Shop technical support agent. Explain your problem and follow the instructions to get it fixed. If you still insist on talking to the corporate representative, you will get the appropriate contact or receive a callback or email from the corporate staff member.

PissedConsumer Club

Contact Information

Stop And Shop Website:

Stop And Shop Help Center:

Corporate Office Address:

Stop and Shop
1385 Hancock St
Quincy, Massachusetts 02169
United States

Summary of Stop And Shop Customer Service Calls

3K TOTAL
CALLS
03:01 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Stop And Shop?

Product/ Service Question:

  • “Technical assistance pharmacy app”
  • “Complaint”
  • “Cashier Error”

Account Question:

  • “Someone used my gas rewards”
  • “I’m locked out of my account”
  • “Can't log in is not accepting my pass word or email”

Request for Information Question:

  • “Enlightenment concerning how repugnant one of your stores is and how popular this opinion is and its cost to you”
  • “Checking a gift card”
  • “How do I activate UCARD to stop and shop account in order to place orders on line”

Shipping and Delivery Question:

  • “Delivery order”
  • “Delivery”
  • “Delivery error”

Cards Question:

  • “About I gift card I purchased from stop and shop”
  • “Check which card I put the order on”
  • “Stop and shop card not working”

Payments and Charges Question:

  • “Digital coupon savings not applied”
  • “Does peapod in Me. accept Ma. EBT as payment”
  • “Billing”

Staff Question:

  • “Hours customer service desk closes”
  • “Lack of service”
  • “Poor customer service or none at all”

Employment Question:

  • “Regarding my paycheck”
  • “In need of w2 form”
  • “Former employee”

Return/ Replace Question:

  • “Called previously this morning and was disrespected returned after seeing my Pain Management Specialist who called in my prescription for being filled today.. was again disrespectful by the pharmacy technician!!”
  • “Bottles return”
  • “Exchange”

Website/ Application Question:

  • “Website not working”
  • “Your app sucks”
  • “App”

Activation/ Cancellation Question:

  • “My cancelled order”
  • “I cancelled a delivery order today and was still charged on my bank card AND my EBT card. Now I don't have the $ to place a new order”
  • “Canceling on line delivery account”

Refund Question:

  • “Refund needed”
  • “To refund my payment on top and shop amount 500”
  • “Refund”

Other Question:

  • “Someone used My gas points”
  • “Clarity regarding advertising”
  • “Stop and Shop maple bacon supply”

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