Contact Stop And Shop Customer Service
How to Reach a Person at Stop And Shop
Verified Contact Information
Toll-Free Number:
-
1-800-767-7772
Customer Service:
-
1-888-263-1605
Legal:
-
1-207-885-3091DMCA Inquiries
Stop And Shop Email:
Media
Opt-out of Marketing Emails
Stop And Shop Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Stop And Shop Phone Number
1 (800) 767-7772
Average Hold Time
00:01:22
Average Calls duration
3 minutes
Most Popular Stop And Shop Email Address
optout@stopandshop.com
Stop And Shop Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
View full overview ›
Stop And Shop Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Stop And Shop Phone Number | 1 (800) 767-7772 |
| Average Hold Time | 00:01:22 |
| Average Calls duration | 3 minutes |
| Most Popular Stop And Shop Email Address | optout@stopandshop.com |
| Stop And Shop Live Agent Availability | 8% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Stop And Shop Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Product/ service, account and request for information |
| Customer Effort Score | Low Effort |
| Prepare before the call to Stop And Shop | First and last name, phone number or address or zip code |
Call Volume by Day
Contact Information
Stop And Shop Website:
Stop And Shop Help Center:
Corporate Office Address:
Stop and Shop
1385 Hancock St
Quincy,
Massachusetts
02169
United States
Summary of Stop And Shop Customer Service Calls
3K
TOTAL
CALLS
CALLS
03:01
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stop And Shop?
Product/ Service Question:
- “Technical assistance pharmacy app”
- “Complaint”
- “Cashier Error”
Account Question:
- “Someone used my gas rewards”
- “I’m locked out of my account”
- “Can't log in is not accepting my pass word or email”
Request for Information Question:
- “Enlightenment concerning how repugnant one of your stores is and how popular this opinion is and its cost to you”
- “Checking a gift card”
- “How do I activate UCARD to stop and shop account in order to place orders on line”
Shipping and Delivery Question:
- “Delivery order”
- “Delivery”
- “Delivery error”
Cards Question:
- “About I gift card I purchased from stop and shop”
- “Check which card I put the order on”
- “Stop and shop card not working”
Payments and Charges Question:
- “Digital coupon savings not applied”
- “Does peapod in Me. accept Ma. EBT as payment”
- “Billing”
Staff Question:
- “Hours customer service desk closes”
- “Lack of service”
- “Poor customer service or none at all”
Employment Question:
- “Regarding my paycheck”
- “In need of w2 form”
- “Former employee”
Return/ Replace Question:
- “Called previously this morning and was disrespected returned after seeing my Pain Management Specialist who called in my prescription for being filled today.. was again disrespectful by the pharmacy technician!!”
- “Bottles return”
- “Exchange”
Website/ Application Question:
- “Website not working”
- “Your app sucks”
- “App”
Activation/ Cancellation Question:
- “My cancelled order”
- “I cancelled a delivery order today and was still charged on my bank card AND my EBT card. Now I don't have the $ to place a new order”
- “Canceling on line delivery account”
Refund Question:
- “Refund needed”
- “To refund my payment on top and shop amount 500”
- “Refund”
Other Question:
- “Someone used My gas points”
- “Clarity regarding advertising”
- “Stop and Shop maple bacon supply”
Compare Stop And Shop Customer Service To
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Stop And Shop