Anonymous

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Verified Buyer
| map-marker South Hadley, Massachusetts

I use my personel cc

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Stop And Shop - I use my personel cc
Yeah, I was doing the shop and delivery Monday night and I want to register and I use by mistake my own credit card and I deliver it to customer and I find out later on my bank account show me I use my card so see if I can get my money back
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Jasmine H Nnz

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Verified Reviewer
| map-marker Brockton, Massachusetts

Return policy

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I was just inside of north montello stop and shop to return a bag of dog food. Without any explanation why I was denied and saying it's over $20 and the way the lady at customer service spoke to me was almost like she was accusing me of stealing. I used to work for stop and shop and I know the policy. I wasn't asking for cash back but simply store credit as my boyfriend bout the wrong brand of dog food. The manager Christina Marcelino didn't explain the return policy and just basically shrugged me off. Honestly I was embarrassed and the fact I used to work there.
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Loss:
$19

Preferred solution: Apology

Staley Hwm
map-marker Norwich, Connecticut

Stale bread

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Why is it when you buy stop and shop bread. It is fresh when you get it. Within a few hours one side is hard as a rock. Never opened. It happens with all the bread i get from there. White bread.
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Preferred solution: Make then bread don't get hard

User's recommendation: Do not shop there. They don't care about customers or their products.

Catherine T Xss

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Verified Buyer
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Verified Reviewer
| map-marker Vernon, Connecticut

Foreign metal object found

Stop And Shop - Foreign metal object found
Stop And Shop - Foreign metal object found - Image 2
Need to send pics and documents of metal foreign object found in butter. It was inside tub of soft butter and I put it on by crescent roll and took a bite and felt something hard and sharp in my mouth.
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Loss:
$5
Pros:
  • Convenient area
Cons:
  • Lack of quantity and quality

Preferred solution: Full refund and whatever the health department advises

kira r Llh

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Verified Reviewer

Cheating with the price of items

To whom it may concern,

I visit your store very seldom (once or twice in a year when I pass by it). My every week big shopping I am doing in Market Basket supermarket.

In the Stop and Shop I buy only one or two items.. Because of that I can see how the management of this store can cheat on their customers. From many years of my experience, I almost never pay the price near the register that is displayed on the counter near the item. This is not the cashiers fault because he or she just scanned the item.

Cheating comes from making the customers attracted by low or confusing prices on the item and then make him pay higher at the register. ( note:I always use the Stop and Shop card to low the price, so this is not a case of higher price near cashier)

The customers who buy a lot of items do not have time, desire, or possibility to check this fake or trick with the prices. But because I am buying only one or two items, I can see this very often.

I will never go to this store anymore and do not recommend anyone to shop there. When I complained about it in the store, instead of fixing the problem man who worked in the store accused me that I did not read very small letters at the corner of signboard that does not have any relation to this item.

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Shakiera Kcs

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Verified Reviewer
| map-marker Wantagh, New York

Gm was very rude to a elderly woman

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Stop And Shop - Gm was very rude to a elderly woman
Terrible cashier who was very rude and insulting. Refused to help and pretended not to hear me. The worst experience in my life and I am a senior citizen
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Anonymous
map-marker Groton, Connecticut

Poor customer service

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Today at approximately 3:15 PM. I went to cash out and noticed there were only two lines open for full-service checkout.

With a cart more then half full it is the most convenient for me. One cashier had a bagger and the elder senior cashier did not. As I approached I noticed the light on lane 12 was on but a closed sign was on the table.

This left the open lane without a bagger and at least 3 carts full to half full. The cashier on lane 12 was closed and doing some cleaning.

I asked to speak to the supervisor on duty. She told me there were two full service lanes open and when I explained that there was only one and the worker on lane 12 was just cleaning. Well, nothing was done so I left the store very disappointed. My experience with this store's staff has always been positive.

Just weeks before I stopped another manager and praised his staff.

Very disappointed. Kathleen Carraro

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User's recommendation: If you find yourself dissatisfied for any reason SHOP ELSEWHERE

1 comment
Guest

I haven't seen baggers in grocery stores for several years now. Had no idea that was still "a thing". The cashier bags and if you go to Europe, you the customer does the bagging.

kira r Llh

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Verified Reviewer
| map-marker Natick, Massachusetts

I described this below

I visit this store very seldom (once or twice in a year when I pass by it). My every week big shopping I am doing in Market Basket supermarket.

In the Stop and Shop I buy only one or two items.. Because of that I can see how the management of this store can cheat on their customers. From many years of my experience, I never pay the price near the register that display on the counter near the item. This is not the cashiers fault because he or she just scanned the item.

Cheating comes from making the customers attracted by low or confusing prices on the item and then make him pay higher at the register. ( note:I always use the Stop and Shop card to low the price, so this is not a case of higher price near cashier)

The customers who buy a lot of items do not have time, desire, or possibility to check this fake or trick with the prices.

But because I am buying only one or two items, I can see it very often. I will never go to this store anymore and do not recommend any other people to shop there.

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User's recommendation: I described in my letter.

Nickalus Nkh
map-marker Ledyard, Connecticut

Discrimination against elderly customers.

Last week, I believe Wednesday, I was at your Peabody store.

My brother in law (under our care) and I have both been hospitalized for kidney renal failure.

As such, we must consume large amounts of water to prevent a recurrence which could necessitate going on dialysis.

Neal is 84, Ill be 69 next month. Were also veterans.

So anywho, when purchasing water, I try to buy it on sale whenever possible.

In the past (going on 32 years)

I have been able to do this with ease with no problems whatsoever.

Nowadays with your digital coupons BS, this is not the case anymore. It seems that most elderly, not to mention non English speaking customers, more than likely have major problems.

In addition to the above, the young man I asked for assistance, did not appear to want to assist me at all.

The store was not busy at all.

Instead, he informed me that the stores policy was not to assist customers requesting aid dealing with this program.

I attempted to install this app but was unable to do so, was advised at the store it was to time consuming to help with this process.

Before Dianne retired, this never happened.

I sometimes dread the future when the next generation takes over.

Stop rewarding mediocre.

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User's recommendation: Shop elsewhere at institutions that still appreciate customers.

Mary M Xkz

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Verified Reviewer
| map-marker West Wareham, Massachusetts

There was a mouse in the isle 3 I told someone from the meat place

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I saw a mouse in isle 3 I was getting tartar sauce there it was it was alive I should get s gift card for seeing it noone Eles didn't care
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Rosemarie C Sjv

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Verified Reviewer

I canceled an order and am fighting for my money

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If I could give zero stars I would. I canceled an order which was over $160. I have been on the phone for days trying to get my money back. Stop and Shop says its my bank. My bank says no it them. Stop and shop gives me an authorization code they claim to have sent my bank my bank says there is no such code. If I dont get my money back I am going to have to seek legal action. In the meantime Stop and Shop has lost a long time customer. They suck and I am closing my account. I will take my business to Shop Rite which is FAR BETTER!!! Stop and Shop customer service is the worst.
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Loss:
$167
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: *** no STAY AWAY!!

Thomas S Pek

Filthy store, always out of stock items, poor service

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Since I called customer service and instead reached this site that wants me to answer multiple questions before speaking with anyone. I will answer it with this simple response.

When is the last time that anyone from Stop and Shop inspected Stop & Shop, Lincoln Plaza, Worcester, MA? And if you have visited anytime recently, then you already know what my complaints are. If you have visited and do not know the issues, then you need to send another Inspector. I try to use this stor because it is closer to where I live.

I now use it when I do not have time to go anywhere else. After tonight, I will be switching most of my shopping to other grocery store chains. Market 32, Price Chopper, Sheas and the new Market Basket. If you want details, my cell is 704-562-****.

If you do not. then I understand that customers are not really important to Stop & Shop.

Thank you. Tom

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Preferred solution: Apology

User's recommendation: Do not shop at Stop and Shop Lincoln Plaza, Worcester, MA

1 comment
Guest

Your complaint has no merit if the store is good enough to stop at if you are in a hurry.

Kim E Vhw

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Verified Reviewer

Pissed Consumer Treated Poorly

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I hesitated to send this my friends urged me to because they said it was wrong. I agree with them.

Ive been a Stop & Shop customer for over 14 years. I shop at store number 819 on September 6, I was doing my weekly shopping. I went to the self check out, as I walked out the store, a man approached me and said I forgot to scan some thing. I had my receipt in hand, showed it to him.

He rifled through my bags and everything in my bags was on my receipt. I understand when their self check out you need security, but there has to be a better system put in place. the only option when you go into the store is self check out theres maybe one cashier open. You need a better system instead of accusing, loyal, longtime customers that did nothing wrong.

I will never shop at Stop & Shop again. I have been doing my weekly shopping at ShopRite now.

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Preferred solution: Apology

User's recommendation: Horrible customer service. Was a loyal customer for 14 years. Self check out was basically only option to use with only 1 cashier open. Last time was there for my weekly shopping used self check out. When I walked outman approached me and accused me of not scanning something. Handed him my receipt he rifled through my bags, everything was on my receipt. Get a better security system in place before accusing loyal customers of stealing

Rosemarie C Sjv

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Verified Reviewer
| map-marker Staten Island, New York

I canceled an order and it has been 3 days and I have still not gotten any money back.

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If I could give zero stars I would. I placed an order on October 18th and cancelled it. The charge for $166.63 never came off. I have been back and forth with Stop and Shop and my bank each telling me I have to call the other. Then a representative from Stop and Shop gave me an authorization code which my bank says does not exist. I am now closing my Stop and shop account and taking my business to ShopRite. Stop and Shop just lost a long time customer.
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User's recommendation: Stay away!!!!!

Anonymous
map-marker Cassville, New Jersey

All good

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cancelled call. delivery was late but arrived safely. wajust trying to find a number to call to check on order
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